In most cases, this error will appear after you’ve successfully redeemed your digital code on a Digital Service Provider’s platform. If you do not see the content in your digital locker on the applicable Digital Service Provider’s platform, please refresh your web browser or log out then log back into your account. You should also contact the Digital Service Provider you selected when redeeming your digital code by following the applicable link below.
If you’ve followed each of the steps above and you still need assistance, please contact us and include the digital code so that we may investigate the issue.